Privacy Policy
CANADA VISA POINT (Client Informer Online Services Private Limited)
Last updated: 13 March 2026
CANADA VISA POINT is the brand of Client Informer Online Services Private Limited (“Company”, “we”, “us”, “our”). This Privacy Policy explains how we collect, use, store and protect your personal information when you visit
www.canadavisapoint.com
, use our online services, or interact with our team by phone, email, WhatsApp or in person.
This Privacy Policy is designed to comply with applicable data‑protection laws in India (including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 once in force) and in Canada (including the Personal Information Protection and Electronic Documents Act – PIPEDA – where applicable).
By using our website or services, you agree to this Privacy Policy and to our Terms of Use. If you do not agree, please do not use our website or submit personal information to us.
1. Who We Are and How to Contact Us
Legal entity: Client Informer Online Services Private Limited
Brand: CANADA VISA POINT
Website: https://www.canadavisapoint.com
Registered office:No:34/1672/-14, 3rd Floor, Pallath tower, kinar junction, Koorkenchery, Thrissur, Kerala 680007, India
Email (general): info@canadavisapoint.com
Email (privacy/data): privacy@canadavisapoint.com
Phone: +91 90720 78888
For the purposes of applicable data‑protection laws, Client Informer Online Services Private Limited is the data controller for personal information collected through this website and our forms, unless we specify otherwise.
For users in India, Client Informer Online Services Private Limited is the data fiduciary/controller for personal data collected through this website and our services.
For users in Canada, we act as the organisation responsible for personal information under PIPEDA, where that law applies.
2. Information We Collect
We only collect personal information that we reasonably need to provide our services and operate our business.
a) Information you provide directly
This may include:
Contact details: name, email address, phone number, postal address, city/country of residence.
Immigration / study profile: age, nationality, marital status, education, work experience, language scores, financial details you choose to share, CV/resume and other eligibility information.
Service details: information you provide in online assessments, enquiry forms, consultation bookings, live chat, WhatsApp or email.
Payment details: limited billing information such as transaction ID, paid amount, invoice number and mode of payment. Card/UPI details are processed by our payment gateway and are not stored in full by us.
b) Information collected automatically
When you visit our site, we may automatically collect:
IP address, browser type, device type, operating system.
Pages visited, time spent, referring URLs, clickstream data.
Cookie identifiers and similar technologies (see Section 6).
c) Information from third parties
We may receive information from:
Marketing and advertising platforms, analytics tools, CRM/communication providers.
Referral partners, education or immigration partners you have interacted with and authorised to share details with us.
We do not knowingly collect personal information from children under 18. If you believe a child has provided us with data, please contact us and we will delete it where required by law.
3. How We Use Your Information
We use your personal information only for legitimate purposes and on appropriate legal bases such as consent, performance of a contract, and our legitimate interests.
We may use your information to:
Provide and manage our services
Assess your eligibility for immigration, study, work or visa options.
Respond to your queries, requests for consultation or assessment.
Prepare and process documentation if you formally engage us.
Communicate with you
Send confirmations, service updates, reminders and case‑related communication.
Share immigration / study updates, newsletters or marketing content where you have opted in (you can unsubscribe at any time).
Improve our website and services
Analyse website usage to understand what content users find helpful.
Monitor and enhance security, troubleshoot issues and improve user experience.
Comply with legal and regulatory obligations
Maintain records for tax, accounting and regulatory purposes.
Respond to lawful requests from government, courts or regulators where required by law.
We do not sell your personal information to third parties for their independent marketing.
4. How We Share Your Information
We treat your information as confidential. We may share it only in the following situations:
Within our company / group
With employees, consultants and authorised representatives of Client Informer Online Services Private Limited who need the information to provide services to you and are bound by confidentiality obligations.
Service providers (“processors”)
With trusted third parties who perform services for us, such as:
IT hosting, CRM, email, SMS/WhatsApp communication platforms.
Payment gateways and billing systems.
Analytics and marketing tools.
Post Landing Services.
Insurance companies ( if you need to take Insurance for your travel or visa purpose )
Banks ( for open your bank accounts )
Mobile and Internet Service providers ( for taking International sim cards and internet services )
Forex companies ( for transfer the amount or forex cards )
Airline companies ( for issuing airline tickets )
VFS ( Biometric appointments )
Approved Hospitals ( for Medical booking for visa purpose )
Real Estate or Accommodation providers ( for your accommodation requirements )
These providers are required to use your data only according to our instructions and to protect it appropriately.
Government authorities and overseas bodies (with your consent or instruction)
When you choose to proceed with an application, your personal data may be submitted to immigration/education authorities, visa offices, schools, colleges, universities or credential‑assessment bodies as necessary.
Legal reasons
Where required by law, court order, or to protect our rights, property, safety or that of our clients and the public.
If we are involved in a merger, acquisition or sale of all or part of our business, your data may be transferred to the new entity, subject to the same or equivalent privacy protections.
5. International Transfers
Our operations and service providers may be located in multiple countries (for example India, Canada, EU or other regions). This means your personal information may be transferred to and processed in countries that may have different data‑protection laws than your home country.
Where we transfer personal information between India and Canada, or to any other country, we do so only for the purposes described in this Policy and take reasonable steps to ensure a comparable level of protection as required by applicable Indian and Canadian privacy laws.
6. Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience and analyse website usage.
What cookies do: remember preferences, understand which pages are visited, keep the site secure, and support marketing/analytics.
Types of cookies:
Strictly necessary (for core functionality).
Performance/analytics (e.g. Google Analytics).
Functional and marketing cookies.
Where required by law, we will request your consent before placing non‑essential cookies. You can manage cookies in your browser settings and, in some regions, via our cookie banner.
Disabling cookies may affect some features or performance of our website.
7. Data Retention
We keep your personal information only as long as reasonably necessary for the purposes described in this Policy, including to satisfy legal, accounting or reporting requirements.
Enquiry and assessment data: retained for a reasonable period to answer queries and maintain service records.
Client case files: retained for longer periods where required by law, professional obligations or to protect our legal interests.
When data is no longer needed, we will delete or anonymise it in a secure manner, subject to any legal obligations to retain it.
8. Security of Your Information and Force‑Majeure Events
We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. These measures may include:
HTTPS/SSL encryption on our website.
Limited access to personal data on a need‑to‑know basis.
Password and access controls for systems and tools.
Staff training and internal policies.
However, no system, server, network or transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
In particular, CANADA VISA POINT / Client Informer Online Services Private Limited will not be liable for any loss, disclosure or access to personal information that arises from events beyond our reasonable control, including but not limited to:
war, terrorism, civil unrest, or government actions;
natural disasters or “acts of God” such as floods, earthquakes, storms, fires, or pandemics;
theft, vandalism or physical damage to our or our service providers’ facilities or equipment;
large‑scale power failures, telecom disruptions, or internet outages;
sophisticated cyber‑attacks, hacking, malware or ransomware incidents, despite reasonable security controls;
other force‑majeure events as recognised under applicable law.
Where such events occur, we will take reasonable steps to contain the impact, investigate, and, where required by law, notify relevant authorities and affected individuals.
You are responsible for keeping your login credentials and devices secure and for promptly informing us of any suspected compromise.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access – to request a copy of the personal information we hold about you.
Correction – to ask us to correct or update inaccurate or incomplete information.
Deletion – to request that we delete certain information, subject to legal retention obligations.
Restriction / Objection – to ask us to restrict or stop processing in certain circumstances.
Data portability – to receive certain information in a structured, commonly used, machine‑readable format where technically feasible.
Withdraw consent – where processing is based on consent, you may withdraw it at any time (for example, unsubscribing from marketing emails).
To contact us : privacy@canadavisapoint.com
with sufficient details to identify you and your request. We may need to verify your identity before acting on your request and will respond within a reasonable time as required by law.
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or by writing to us.
10. Third‑Party Websites and Links
Our website may contain links to third‑party websites, apps or services. We are not responsible for the privacy practices or content of such third parties.
When you follow a link to another website, you should read that site’s privacy policy before providing any personal information.
11. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18 years old. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it where required.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology or our services.
The “Last updated” date at the top of this Policy shows when it was last revised.
Significant changes may be notified via email or a prominent notice on our website.
Your continued use of our website or services after changes are posted means you accept the updated Policy.
13. How to Contact Us About Privacy
If you have questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact:
Data Protection / Privacy Contact
Client Informer Online Services Private Limited (CANADA VISA POINT)
Email: privacy@canadavisapoint.com
Phone: +91 90720 78888