Terms and Conditions
1. Acceptance of Terms
By accessing or using the website, enquiry forms, WhatsApp, emails, calls or any other services of Client Informer Online Services Private Limited, operating under the brand name CANADA VISA POINT (“we”, “us”, “our”), you (“Client”, “you”, “user”) agree to be bound by these Terms and Conditions. If you do not agree, you should not use our website or services.
2. Scope of Services
We provide non‑legal immigration and education‑related assessment, information, documentation and administrative support services, including general profiling, program‑option explanations, document checklists, form‑filling support, case‑support and access to online tools and platforms. We are not a law firm and do not provide immigration legal advice or independent legal representation before Immigration, Refugees and Citizenship Canada (IRCC) or any other government authority.
Where legal advice or representation is required, we may, if you request, connect you with independent Regulated Canadian Immigration Consultants (RCICs) or lawyers, who will work under a separate retainer directly with you. Their services, fees and policies are governed solely by their own contracts.
The exact scope of work, deliverables, timelines and fees for your case will be defined in your Service Agreement / Service Level Agreement (SLA) and will prevail over this general page in case of any conflict.
3. No Guarantee of Outcome
Our services are best‑effort, professional support services and are not outcome‑based. We do not guarantee:
visa / permit / permanent residence / sponsorship / citizenship approval;
issuance of an ITA or selection from any pool or draw; or
any specific processing time, category, score, interview waiver or concession.
Decisions, delays and policies are solely at the discretion of the relevant government authorities and other third parties.
4. Fees, Payments and Taxes
All professional service fees payable to us will be described in your Service Agreement, proposal or invoice. Unless otherwise stated, our fees are exclusive of applicable taxes, government charges and third‑party costs such as visa fees, biometrics, medicals, police certificates, courier, credential assessments, language tests, college/university fees, etc., which are always paid by you directly or reimbursed separately.
Payment schedules (instalments, milestones, due dates) are binding. Delay or non‑payment may lead to suspension of services, withholding of non‑original documents in our possession, or termination of the agreement, as set out in your Service Agreement.
5. Refunds and Cancellations
Our Refund and Cancellation Policy is an integral part of these Terms and Conditions. By making any payment, you acknowledge that you have read, understood and agreed to the applicable refund rules (including “no‑refund” scenarios, timelines and exclusions) as specified in:
the general Refund Policy published on our website; and
the specific Service Agreement / SLA issued for your file.
Where there is any inconsistency, the Service Agreement and the detailed Refund Policy will prevail. Government fees and third‑party payments are non‑refundable by us under any circumstances.
6. Client Responsibilities
You agree to:
provide true, accurate, complete and up‑to‑date information and documents;
disclose all relevant facts, including previous refusals, bans, criminal records, medical issues and prior applications; and
respond to our requests, provide documents and review drafts within reasonable timelines.
We rely on the information you provide and cannot be held responsible for any consequences, delays, refusals or findings of misrepresentation arising from inaccurate, incomplete or misleading information or documents supplied by you or on your behalf.
7. Use of Website and Content
Your use of our website and online tools is at your own risk. You agree not to:
use the website for any unlawful, fraudulent or abusive purpose;
attempt to gain unauthorised access to any part of the website, systems or data; or
copy, scrape or reuse our content in violation of our Copyright Notice.
We may monitor access and may restrict or terminate access where misuse or violation is suspected.
8. Third‑Party Services and Links
Our services may involve or refer you to third parties such as RCICs, lawyers, colleges, employers, exam providers, evaluation agencies, payment gateways, logistics providers or others. These third parties operate independently, and their own terms, privacy policies and refund rules apply.
We are not responsible for the acts, omissions, fees, timelines, decisions or policies of any third party, nor do we guarantee any job offer, admission, placement, loan, scholarship or other benefit unless explicitly confirmed in writing by that third party.
9. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, special or punitive damages, or for any loss of data, revenue, business or opportunities arising from:
your use of or inability to use our website or services;
reliance on any general information or materials provided by us;
decisions, delays, refusals or changes by government authorities; or
acts or omissions of third‑party service providers, including independent RCICs, lawyers, colleges, employers, test providers or courier companies.
Our maximum aggregate liability, if any, will be limited to the portion of professional service fees actually received by us for the specific service in dispute, subject to the Refund Policy and applicable law.
10. Privacy and Communications
By using our website or services, you consent to being contacted by us via phone, WhatsApp, SMS, email or other channels for service delivery, updates, reminders, marketing and feedback, as permitted under applicable law. Our handling of your personal data is governed by our Privacy Policy, which forms part of these Terms.
11. Intellectual Property
All website content, branding, logos and materials are owned or licensed by Client Informer Online Services Private Limited, operating under the brand name CANADA VISA POINT, and are protected under copyright and trademark laws, as described in our Copyright Notice. No rights are granted to you except limited personal, non‑commercial use.
12. Modification, Suspension and Termination
We may modify, suspend or discontinue any part of the website or services at any time, including features, content or access, without prior notice and without liability. Your Service Agreement may also set out specific termination conditions and consequences for either party.
13. Governing Law and Dispute Resolution
These Terms and Conditions (and any related Service Agreement) are governed by the laws of India, specifically the laws in force in the State of Kerala, subject to applicable consumer‑protection legislation. Subject to any mandatory provisions, you agree that courts and forums in Thrissur, Kerala shall have jurisdiction over disputes arising from your use of our website or services.
14. Changes to Terms
We may update these Terms and Conditions from time to time by posting a revised version on this page with an updated “Last updated” date. Your continued use of the website or services after such changes constitutes your acceptance of the revised Terms.